FAQ and other service topics
Here we answer frequently asked questions (FAQ). If you have any further questions or require information, please contact us directly.
Why do we need broadband?
Fast Internet connections are now the prerequisite for the meaningful use of modern information and communication technologies. Broadband connectivity plays a crucial role in assessing the social and economic competitiveness of municipalities. High bandwidths and thus high transmission speeds promised the retrieval of information within a few seconds. With DSL technology, even the retrieval of audio and video data is possible. In the future, broadband connections will also be used for other services (e.g., IP television). This will again dramatically increase the need for further bandwidth. In the future, broadband connections will also be used for other services (e.g., IP television). This will again drastically increase the need for further bandwidth.
Who are we?
In order to provide access to modern information technologies to as many fellow citizens as possible in the municipality of Enkenbach-Alsenborn, the municipality of Enkenbach-Alsenborn and the local communities of Enkenbach-Alsenborn, Mehlingen, Neuhemsbach and Sembach decided to found their own company, VEGA-net GmbH, to tackle this ambitious project, which is unique in the whole country.
By connecting all local communities and districts to a fiber-optic network that enables the transmission of large bandwidths, the settlement of commercial and industrial enterprises in the municipality of Enkenbach-Alsenborn will be made even more attractive and the quality of living will be further improved.
In addition to the classic supply and disposal tasks (water, sewer, electricity, district heating), telephony and Internet services are now offered in the municipality of Enkenbach-Alsenborn by the municipal VEGA-net GmbH with the usual good service and high quality.
What to expect?
The fiber optic network operated by VEGA-net GmbH is, according to today's technical standard, the only technology that can realize the ever-increasing demand for broadband in the future. Therefore, a fiber optic connection will be established to the corresponding cable end distributors in the local communities. The distributors connect the surrounding houses to the telephone network, using the existing copper cables of Deutsche Telekom. This means that no earthworks are required on your property. Telephone and Internet charges are billed exclusively by VEGA-net GmbH. There are no further charges from other telecommunication providers for your connection.
Why do we need fast data connections?
While the Internet was initially used only for military and scientific purposes, its commercialization began in the mid-1990s. With the rapidly increasing number of Internet users, a need arose for ever faster data connections. High bandwidths and thus high transmission speeds promised the retrieval of information within a few seconds. With DSL technology, even the retrieval of audio and video data is possible.
In the future, broadband connections will also be used for other services (e.g., IP television). This will again dramatically increase the need for further bandwidth.
What is an itemized bill (EVN)?
The itemized bill documents all outgoing calls (dialed number, duration, date, time). Calls made using the flat rate are not shown in the EVN.
You have the choice in the itemized bill whether the dialed number is shown completely or shortened by 3 digits at the end. As a rule, the EVN is retrieved online, but they can also receive it by mail for a monthly surcharge of € 2.00. The deletion of the data takes place either 6 months after invoicing or immediately after sending the invoice. If the data is deleted immediately, we are not obliged to provide you with the data to prove the accuracy of the invoice. If you would like to request the itemized bill at a later date, please contact us by e-mail or telephone. Please note that you will only have access to your data from the date of the request.
Price list for our customers
In our price list you can find all the costs that may arise for you as a customer. Whether moving, cancelling or subsequently adding an additional option, here you can find all prices. If you still have questions, we are of course happy to help.